Player Privacy Policy
This Privacy Policy explains how Lucky Pays collects, uses, stores and protects the personal information you provide when you use our online casino and sportsbook services. We value your privacy and aim to be clear about the types of data we process, how it is used, and the choices available to you.
Types of data we collect
Personal data
When you register an account or contact support we may collect personal details such as your name, date of birth, email address, telephone number, billing address and identity documents submitted for verification. We use this information to operate your account and meet legal and compliance obligations.
Technical data
We collect technical information automatically when you visit the site, including IP address, device and browser details, operating system, language settings and connection data. This helps us deliver the service, improve performance and detect potential fraud or abuse.
Transactional data
Transactional records include your deposits, wagers, withdrawals, bonus activity and game history. Payment method details and limited card or cryptocurrency transaction references may be processed to complete transactions and to prevent money laundering or fraud.
How we use your information
We use your data to create and manage your account, process payments, verify identity, provide customer support and deliver the products and features you request. We also use data to detect and prevent fraud, comply with legal requirements, and to maintain the security of our systems.
With your consent we may send account-related messages and occasional service notices. We may also use aggregated or anonymized data for reporting and service improvement. Marketing communications will only be sent where you have opted in, and you can withdraw consent at any time.
Data protection practices
We protect information using administrative, technical and physical safeguards. Where available we use encryption - including industry-standard SSL (256-bit SSL as reported in some platform descriptions) - to secure data in transit. Access to personal information is restricted to authorised personnel and trusted service providers only.
While we take steps to protect data, no system is entirely risk-free. If you believe your account has been compromised contact support immediately so we can assist and take appropriate measures.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support account functionality, analyse site usage and deliver relevant content. Some cookies are essential for the service to operate. Third-party analytics and advertising partners may use their own cookies when you visit our site. You can manage cookie settings through your browser or account preferences.
User rights
You have the right to request access to the personal information we hold about you, ask for corrections, request deletion where applicable, or object to certain processing. You may also request portability of data you provided. We will consider and respond to requests in line with applicable privacy practices.
Access, correction and deletion
To review, update or request deletion of your data log in to your account where possible, or contact our support team at [email protected]. We may require identity verification before making changes to protect your account and prevent fraud.
Information sharing and third parties
We share information with service providers who perform functions on our behalf, such as payment processors, identity verification, fraud prevention and technical hosting. We may disclose information when required by law or to protect our rights, or to enforce terms of service. We do not sell personal information.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on the site with an updated effective date. Continued use of our services after changes indicates your acceptance of the revised policy.