Terms of Use

These Terms and Conditions describe the rules that govern your use of Lucky Pays. They explain our relationship with you as a player, what we expect from accounts on the platform, and the practical rules that apply to bonuses, payments and disputes. By using Lucky Pays you agree to comply with these terms and any applicable promotional rules posted on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Keep your username and password confidential and notify us immediately if you suspect unauthorised access. We allow one account per person unless you have obtained prior written permission from us. You must not share accounts, transfer balances between multiple accounts you control, or use another person’s account.

We may limit, suspend or close accounts where we suspect fraud, money laundering, bonus abuse or other prohibited activity. If an account is suspended for verification or security reasons we will tell you what documents are required and how to provide them.

Eligibility requirements

You must be legally entitled to gamble in the jurisdiction where you are located and meet the minimum legal age for gambling in your province or territory. By registering you confirm that you meet these requirements and that you are not on any self-exclusion register that prevents you from using our services.

Acceptable platform use

Use the platform only for lawful, personal play. Prohibited behaviour includes collusion, use of bots or automated tools, multi-accounting, deliberately exploiting technical faults, and attempting to manipulate game outcomes. Attempted abuse of bonuses or promotional offers may lead to forfeiture of bonus funds and account closure.

General bonus and promotion rules

Promotions and bonuses are subject to their specific terms as published on our promotions page. Bonuses are available only to eligible accounts and may require opt-in or a qualifying deposit. Wagering requirements and game contribution rules apply - for example, wagering requirements such as x35 may apply to some bonus balances. Maximum bet limits, game exclusions and expiry periods are set out in each promotion’s terms. Withdrawals while a bonus is active may result in forfeiture of bonus funds.

Deposits and withdrawals

We accept a range of payment methods; deposit options, minimums and processing times depend on the method chosen. Withdrawals are subject to verification checks and any applicable withdrawal limits. We may require identity documents, proof of address and proof of payment method before processing withdrawals. Processing times vary by method and may be affected by verification and anti-fraud checks.

Verification

Verification is required before certain transactions and may be requested at any time. Typical documents include government-issued ID and a utility or bank statement showing your address. Failure to provide requested documentation may delay or prevent withdrawals and may lead to account suspension.

Dispute resolution

If you have a dispute about your account, a bonus, or a transaction, contact our support team at [email protected] with full details and any supporting documents. We will review the matter and respond as quickly as reasonably possible. If you remain dissatisfied after our internal review we will outline the available next steps and how to escalate the matter.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will publish the revised terms on the site and indicate the effective date. Continued use of Lucky Pays after changes are posted constitutes acceptance of the updated terms, unless notice specifies otherwise.