Response Time
Need help? Our support team is ready to assist with account questions, registration and login problems, KYC and verification queries, payment or withdrawal issues, technical concerns, or general feedback. Contact us any time for fast, clear guidance via live chat, email or phone. We aim to resolve account-related issues promptly and guide you through active promotions, bonus terms, or game access on desktop and mobile.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat and email for account, KYC and technical help; priority handling for withdrawal queries; typical response within 1 business day |
| General Enquiries | [email protected] - Billing, payments and general questions; inquiries about promotions welcome |
| Affiliate Enquiries | [email protected] - Partner programme, tracking and commission schedules on request |
| Phone | +1 604 378 9123 - Available for urgent account issues and verification help; callback available |
| Working Hours | Mon-Fri, 09:00-22:00 ET - Weekends email only |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and up-to-date contact details to avoid processing delays. Include your account username and any relevant screenshots so we can investigate efficiently. Expect a response within standard business hours.
Contact Form
Response Time
Most support inquiries are answered within one business day. For straightforward requests like account questions or payment confirmations you can usually expect a reply the same or next business day. More complex matters, such as document verification or disputed withdrawals, may need additional review and can take several days depending on the issue and the checks required.
Feedback
Your feedback matters to us. If you have suggestions, ideas, or notice issues while using the site, please share them. We read every message carefully and use what we learn to improve features, promotions and the overall user experience. Send your thoughts via the contact form or [email protected] and our team will review them promptly to help make the site better for players in Canada.